Houston help desk · answering 24/7

One number
for all your IT.

Stop dealing with multiple vendors. PRC ONSITE designs, installs, secures, and supports your entire office technology so you can focus on running your business.

Industries we serve

Every business runs on IT. See yours, fully built.

Pick your industry and watch a time-lapse of the premium build: every system we'd install, from the firewall to the 150" LED wall.

Every build starts with the network core, then layers on cabling, Wi-Fi, cameras, AV, and devices. Watch it come together in 21 days.

Our services

Everything your business runs on, handled.

Instead of calling a dozen providers, call one. From the network core to AI training for your team. Pick a service to see what's included.

24/7 Managed IT and help desk

Premium concierge support, on-site or remote. One team owns your IT, from the help desk to the long-term strategy, and answers when you call.

  • On-site or remote help desk
  • 24/7 AI-driven monitoring
  • Covered by one monthly support agreement
Instructor-led training3 levelsOn-site or live virtual
AI consulting & staff training

AI at Work: Practical AI Training for Your Team

1·2·3View the AI training course catalogLevels 1, 2 & 3: what each covers, agendas and pricing

A hands-on course that gives every employee one or two AI employees helping them do their job: better prompts, faster writing, smarter research, and a clear policy on what stays private.

Format
On-site or live virtual
Level 1
2 hrs · 2 sessions
Group size
Up to 25 learners
Follow-up
30 days of help
A PRC ONSITE trainer leading a hands-on AI workshop for a team on laptops
Live · Instructor-led
Every learner hands-on, on their own laptop

Level 1 key takeaways

  • Understand what AI is good at. What today's assistants can and can't do, and where they save the most time.

  • Write prompts with the CRAFT system. Five pieces of information (Context, Role, Action, Format, Tone) for the best answer the first time.

  • Put two AI employees to work. Every learner sets up a writer and a researcher for their own job.

  • Save time on everyday writing. Emails, customer replies, and summaries of documents and meetings.

  • Check AI's work. Spot made-up facts and fix answers with simple follow-up prompts.

  • Use AI safely. Know what never goes into a prompt, and leave with a safe-use checklist.

How is the training structured?

Three levels. Most companies start with Level 1: two 50-minute sessions with a 10-minute break, taught by a PRC ONSITE trainer at your office or live online. Every attendee works on their own laptop with real examples from your business, and leaves with two AI employees helping them do their job. Teams then move on to Level 2 (build custom AI employees and workflows) and Level 3 (automation, policy and company-wide rollout).

Compare all three levels

Book a free intro call or training

We'll reply within one business day to schedule. Intro call guests get 30% off their first training.

I'd like

I'm interested in

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No obligation. We never share your information.

$1B+
in network infrastructure implemented
25
learners per session, all hands-on
30–60 days
of follow-up help after every course
Network first

Everything starts with the network.

Before a single screen, camera, or phone goes up, we build the foundation: the gateway, firewall, and switching that everything else depends on. Designed for speed. Built so one failure never takes you offline.

Typical office network1 Gb
PRC ONSITE standard10 Gb
Servers & storage25 Gb
Fiber backbone100 Gb
  • Cat6 / Cat6A to every device, fiber between racks and floors
  • Dual internet with automatic failover: fiber plus 5G or Starlink
  • Redundant gateways, firewalls, and switches for patient care and other critical systems
  • Separate staff, guest, IoT, and camera networks
All systems online
HA syncISP A · FiberPrimary internetGateway AActive✕ OFFLINEISP B · 5G / StarlinkBackup internetGateway BStandbyNext-gen firewallIPS · VPN · content filterCore switch stackRedundant · 100 Gb backboneAccess switch10 Gb · PoE++Access switch10 Gb · PoE++Access switch10 Gb · PoE++Wi-Fi 7CamerasPhonesPOSComputersTVs & AV

Both internet lines and both gateways are online, kept in sync and ready to take over for each other.

PRC Onsite Infrastructure Architecture01 / 05

Clean-Slate 42U Foundation

42U
planned rack units

Every build starts with an empty, grounded cabinet and a plan for every one of its 42 rack units.

U1 – U9 · Power02 / 05

Fault-Tolerant Power Distribution & Redundant DC Failover

2×
3 kVA UPS

Dual 3 kVA UPS units, a SmartPower RPS for redundant DC, and a metered PDU you can power-cycle remotely.

U10 – U17 · Storage03 / 05

Enterprise High-Capacity Surveillance & Edge Storage

11
drive bays

UniFi NVR Pro and NVR clusters record every camera on site, with hot-swap drives and local retention.

U18 – U35 · Switching04 / 05

High-Throughput 25GbE Core Switching with Etherlighting Fabric

25G
core fabric

Aggregation at 25G, 144 multi-gig PoE ports, and Etherlighting that colors every port by its network.

U36 – U42 · Perimeter05 / 05

Zero-Trust Routing & Fortified Enterprise Perimeter

25 Gbps
IDS/IPS

Fortress Gateway, Dream Machine Pro Max and UXG with a hot-standby SE: inspected, segmented, redundant.

  1. Foundation
  2. Power
  3. Storage
  4. Switching
  5. Perimeter
Scroll to build the rack ↓ · spec pins appear on the finished rack
A calm, busy office where everything works
All systems online · 99.98% uptime

With PRC ONSITE

Focus on what you do best.

  • Reliable systems
  • Proactive support
  • Peace of mind
  • A partner who owns the outcome
The same kind of office during an outage
⚠ RANSOMWARE DETECTED214 files encrypted on FILE-SRV01
✕ NETWORK OFFLINE0 of 48 devices responding
✕ POS SYSTEM DOWNCard payments failing at 3 registers
OPEN TICKETS 474 missed calls · no one answering

Without a reliable MSP

Downtime costs more than you think.

  • Tickets sit for days
  • Nobody calls back
  • Outages find you first
  • No one owns the outcome

Hover each side to compare

20+Years in the IT field
$1B+In network infrastructure implemented
1Number to call for everythingFortune 500 technical capability for small and medium businesses.
Technology should help your business, not hold it back.PRC ONSITE
How we work

From first walk-through to always-on support.

Every engagement follows the same seven phases, so nothing is guessed and nothing is left unowned. And when we're done building, we stay on to support every device.

01

Plan

We walk your space and learn how your team works, your goals, and your budget.

02

Design

Network architecture, floor plan, and rack layout, drawn before anything is bought.

03

Procure

Premium hardware sourced, configured, and staged before install day.

04

Implement

Installed and cabled on a schedule that stays out of your busy hours.

05

Test

Every port certified. Every failover tested on purpose.

06

Train

Hands-on training so every employee is confident on day one.

07

Support

Every device we install, covered by one monthly service agreement.

AI monitoring active
24/7/365 · no holidays
  • Proactive threat detection
  • Overnight patching and updates
  • On-site and cloud backups
  • Real engineers when you need them
Monthly support agreement

We don't just install it. We support it, every month.

After the build, your network, every device we installed and your team move onto one monthly agreement, so you run the business while we run the IT.

Monthly support report · example client, last 30 daysSample
99.98%network uptime
412patches applied overnight
27help desk requests resolved
30/30nightly backups verified
Help desk your team can reachPhone, email and remote support from people who know your setup.
On-site supportA technician at your door when it needs hands.
24/7 monitoring & alertsNetwork, devices, cameras and backups watched around the clock.
Overnight patchingSecurity updates applied after hours, so mornings start fresh.
Security managementFirewall, endpoint protection, email security and threat response.
Backups verifiedOn-site and cloud backups monitored, with restores tested.
New hires & changesAccounts, devices and access set up or removed for you.
Reports & IT roadmapMonthly reports, lifecycle planning and budget-ready recommendations.
Install→Test & train→Monthly support→Every month, for good

One monthly agreement. One number to call. Coverage is sized to your users, devices and sites, and quoted after your free evaluation.

Cover of the free PRC ONSITE brochure
Free download · 8 pages

Get the PRC ONSITE brochure.

Everything we can do for your business in one place. Share it with your partners, your office manager, or your board.

  • All 9 services, from the network core to AI training
  • Premium builds for 11 industries
  • How we plan, build, train and support
  • The real cost of downtime
Click here for the free brochure
The real cost of unreliable IT

A single day of downtime adds up fast.

Use our calculator to see what an outage could cost your business.

$
Find my weak spots, free

Estimated cost of one day

$14,200
Lost revenue (daily revenue × days)$8,000
Recovery and labor (12 staff × $47.92/hr × 8 hrs)$4,600
Customer trust impact (20% of lost revenue)$1,600
Illustrative example, not a guarantee. Labor rate: U.S. Bureau of Labor Statistics, Employer Costs for Employee Compensation, private industry, March 2025. Customer trust impact uses the conservative low end of published research on customer attrition after an outage or breach, which ranges from roughly 20% to over 50%. Figures rounded.

Your monthly PRC ONSITE service costs less than one day of outage for your business.

Get your free network evaluation

Switching providers? We handle the handover.Your passwords and documentation stay yours, we coordinate with your current provider, and cutover happens around your schedule.

Your free offer · No cost. No obligation.

Claim your free network evaluation.

Find out where your network, security, and backups really stand, from a team that has implemented more than $1 billion in network infrastructure.

Your first hour is free. If you'd like us to keep going, additional time is $150 per hour, and we always ask before the clock starts. Pick a time on our calendar (opens in a new tab).

  • Network and Wi-Fi healthSpeed, coverage, and dead zones across your space.
  • Security and patching gapsFirewall, updates, and exposure to ransomware and phishing.
  • Backup and recovery readinessWhether you could actually restore after a failure.
  • How your current provider is performingWhat you're paying for versus what you're getting.
Book your free evaluationWe respond same day
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